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The Stakeholders Behind HELP.gv.at

Historical Development

HELP.gv.at represents the realisation of the service portal for citizens stated in section 1 paragraph 2 of the Unternehmensserviceportalgesetz (USPG).

The prototype of HELP was developed by a small team consisting of staff members of the Division VI of the Federal Ministry of Finance [Bundesministerium für Finanzen (BMF)] and net-valueGerman text. Only upon completion of the prototype all other project partners were invited to give their comments and co-operate in the project implementation phase.

The core team and the development partners were jointly responsible for the continuous further evolution of HELP. The results of this work were subsequently presented to the HELP Advisory Council on which all project partners (from the Federal Ministries, the Austrian Chambers, social insurance institutions, the Public Employment Service Austria (AMS), the Provinces and local communities etc.) were represented.

Federal Chancellery

The Ministry's Administrative Development Division, which was formerly attached to the Federal Ministry of Finance, made a particular contribution to the HELP team in terms of citizen service and organisational elements. On 1 May 2003, responsibility for the contents of HELP was assigned to the Federal Chancellery [Bundeskanzleramt (BKA)].

The Federal Chancellery pursues the objective of ensuring that www.help.gv.at is expanded and continuously developed. For this purpose, co-operation with proven partners is being continued and enlarged through the involvement of new partners. March 2001 saw new highlights with the release of HELP Business and Online-Amtswege.

The costs for HELP are paid by the Federal Chancellery.

Federal Ministry of Finance/Federal Computing Centre

The Federal Ministry of Finance launched HELP in 1997 in co-operation with the Federal Computing Centre [Bundesrechenzentrum GesmbH (BRZ)]. With their extensive human and technological resources, these two institutions continue to play a major role in e-government (which is the term denoting the use of new information and communications technology in public administration).

Wiener Zeitung GesmbH

On 1 September 2009 the Wiener Zeitung GesmbH assumed responsibility for the entire editing of HELP.gv.at. The main thrust of activities is on monitoring changes to legislation and decrees that are relevant for HELP.gv.at and "translating" them into easily comprehensible language. This legally correct information is incorporated on a daily basis into published stories which in continuous contact with the responsible institutions are then developed into new topics and life situations.

Contact Information

Joint Editorial Staff
HELP.gv.at and USP.gv.at

1010 Vienna, Spiegelgasse 3/DG
E-Mail: grt@wienerzeitung.at

The Wiener Zeitung is a non-party daily newspaper that is wholly owned by the Republic of Austria represented by the Federal Chancellery (publisher). The Gazette includes formal announcements, the publication of which is required by law, and provides information for business and the public sector.

In recent years the company has greatly expanded its online presence and offers a wide range of efficient online portals and electronic value added services. Step by step the company is realising electronic government.

Last update: 14.03.2016
Please note .
Approved by
Federal Chancellery – HELP Editorial Staff